TERMS & CONDITIONS
- Payment is due no later than fourteen days from the date of invoice
for account customers; Pro Forma invoices for non-account and overseas
customers. Surgical Systems reserves the right to revert to Pro Forma invoicing an account customer who disregards the company's credit terms.
- The Company will use all reasonable endeavours to despatch Goods
ordered as soon as possible, but please remember that reconditioned
equipment needs checking prior to delivery.
- The Customer must inspect the Goods at the time of delivery to
ensure that everything has arrived in good condition, before signing
any paperwork. We will assume the shipment was delivered in good
condition unless the receiver has noted any damage on the delivery
record when he or she accepted the shipment. In order for us to
consider a claim for damage the contents of your shipment and the
original packaging must be made available to us for inspection.
Any discrepancies must be reported to Surgical Systems Ltd within
24 hours of receipt.
- No order can be cancelled or accepted for credit without the
prior agreement of the Company. The Customer is responsible for
returning any Goods, ensuring adequate insurance cover. All Goods
accepted for return, will be subject to a restocking fee of 25%
of the total value of the goods and all delivery charges.
If you wish to exchange the goods for another item(s) of the same
or a greater value the restocking charge will be waived, provided
our supplier has not charged us a restocking fee.
- If the Customer is buying as a “consumer”, as defined
in The Consumer Protection (Distance Selling) Regulations 2000,
the Customer may be able to return Goods and obtain a refund of
the price paid, save that prior agreement of the company is not
required and no restocking fee will be charged where the Customer
is exercising his or her statutory rights as consumer.
- Risk passes on delivery but ownership of the goods will not pass
to the customer until Surgical Systems Ltd has received in full
all sums due in respect of the goods.
- In the event of an equipment failure within the warranty period
Surgical Systems Ltd must be contacted as soon as possible. No
responsibility will be accepted if you use another company to affect
any repairs or prepare any form of report.
- Warranty period varies, new equipment is commonly sold with 1
year, 18 month or 2 year warranties. Pre-owned equipment is sold with a 30 day warranty provided our credit terms have been met (extended
warranties can be arranged - please ask). Surgical Systems or their agents need to inspect the goods to establish if the failure is covered by the warranty, or whether user error has caused the problem. It is the responsibility of the Purchaser to ensure adequate staff training.
- OVERSEAS CUSTOMERS - In the event of an equipment failure within
the warranty period the Customer is responsible for the return
of the goods to Surgical Systems Ltd.
Please note that the installation of Goods should only be carried
out by a qualified engineer, and Surgical Systems Ltd can not be
held responsible in any way for any problems or damage arising from
incorrect installation,
SPECIAL OFFERS
Any special offer given by the Company applies only to the Goods
specified within that offer and cannot be used in conjunction with
any other offer. Offers apply only while stocks last.
DELIVERY CHARGES
Delivery charges include the cost of transport, packing and insurance.
Where Goods will fit into an EasiPak bag (e.g., instruments):
Size Small - £6 + VAT
Size Medium - £7 + VAT
Size Large - £8 + VAT
Larger Items:
Carriage at cost.
TERMS OF PAYMENT
Payment by Cheque
Payment is due in accordance with the terms on the invoice. Your
cheque should be made payable to Surgical Systems Ltd and sent to
the address on the invoice.
Please make sure your invoice number is written on the back of the
cheque
Payment by BACS
Please transfer payment to:
HSBC
6 Old Church Road
Clevedon
Somerset
BS21 6NA
Account Name: Surgical Systems Ltd
Account Number: 61171437
Sort Code: 40-17-50
IBAN – GB17MIDL40175061171437; SWIFT – MIDLGB2126J
VAT No., - GB 520 1462 00
Please quote your name and invoice number
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